Refund and Return Policy

Thank you for shopping at AromaEssence. We are committed to providing you with high-quality essential oils and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Exchanges

If you wish to exchange an item for a different product, please return the original item following the return process outlined above. Once we receive the returned item and approve the exchange, we will process your new order. You will be responsible for paying the price difference, if any, between the original item and the new item, as well as any additional shipping costs.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email Address] with details and photos of the damage. We will work with you to resolve the issue, which may include a replacement, refund, or other appropriate solution.

5. Non-Returnable Items

Certain types of items are exempt from being returned. These include:

• Gift cards
• Downloadable software products
• Some health and personal care items

6. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

7. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer support team at [Your Contact Email Address] to request a return authorization.
2. Pack the item securely in its original packaging, if possible.
3. Include the receipt or proof of purchase with the returned item.
4. Ship the item to the following address: [Your Company Address]

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

[Your Company Name]
[Your Company Address]
[Your Contact Email Address]
[Your Phone Number]