Thank you for shopping at AromaEssence. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Processing Time
Orders are typically processed within 1-2 business days. Processing time includes order verification, quality checks, and packaging. Please note that processing times may be longer during peak seasons or promotional periods.
2. Shipping Rates & Delivery Estimates
Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping cost during the checkout process before placing your order.
Delivery estimates are provided at checkout and are based on the shipping method selected. Please note that delivery times are estimates and are not guaranteed. AromaEssence is not responsible for delays caused by the shipping carrier, customs, or other unforeseen circumstances.
3. Shipping Methods
We offer several shipping methods, including:
The availability of shipping methods may vary depending on your location.
4. Shipping Destinations
We currently ship to addresses within [List of Countries]. If your country is not listed, please contact us at [Your Contact Email Address] to inquire about international shipping options.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.
6. Shipping Address
Please ensure that you provide an accurate and complete shipping address during checkout. AromaEssence is not responsible for orders that are undeliverable due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, you will be responsible for paying the additional shipping costs to resend the package.
7. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and fees imposed by your country’s customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient. AromaEssence is not responsible for any customs delays or additional charges incurred.
8. Lost or Stolen Packages
AromaEssence is not responsible for lost or stolen packages that have been confirmed as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim. You may also contact us at [Your Contact Email Address] for assistance.
9. Shipping Restrictions
Certain essential oils may be subject to shipping restrictions due to regulations regarding hazardous materials. We will notify you if any items in your order are subject to such restrictions and may need to be shipped separately.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
[Your Company Name]
[Your Company Address]
[Your Contact Email Address]
[Your Phone Number]
