Your privacy is important to AromaEssence. This privacy policy explains how we collect, use, and protect your personal information when you use our website, https://www.aromaessence.com.
1. Information We Collect
We collect several types of information from and about users of our website, including:
- Personal Information: This includes your name, email address, phone number, shipping address, and billing information, which you provide when you create an account, place an order, or subscribe to our newsletter.
- Payment Information: When you make a purchase, we collect payment information, such as credit card details, through secure payment processing services. We do not store your credit card information on our servers.
- Log Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our website and collect information about your browsing behavior. This helps us personalize your experience, analyze trends, and improve our website.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Order Processing: To process and fulfill your orders, including shipping products and providing order updates.
- Customer Support: To respond to your inquiries, provide customer support, and resolve any issues you may have.
- Personalization: To personalize your experience on our website, such as recommending products that may be of interest to you.
- Marketing Communications: To send you newsletters, promotional offers, and other marketing communications, provided you have opted in to receive them. You can opt out of these communications at any time.
- Website Improvement: To analyze website usage and trends, and to improve the functionality and content of our website.
- Security: To protect the security and integrity of our website and to prevent fraud and other illegal activities.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share information with third-party service providers who help us operate our website, process payments, fulfill orders, send emails, and provide other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features, such as adding items to your cart and completing the checkout process.
- Analytics Cookies: These cookies allow us to analyze website usage and trends, and to improve the performance of our website.
- Functional Cookies: These cookies enable us to remember your preferences and personalize your experience on our website.
- Advertising Cookies: These cookies are used to deliver targeted advertisements to you based on your browsing behavior.
You can control cookies through your browser settings. You can choose to disable cookies altogether or to receive a notification each time a cookie is set. However, please note that disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure server
- Using encryption to protect sensitive information during transmission.
- Limiting access to personal information to authorized personnel only.
- Regularly monitoring our systems for security vulnerabilities.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at [Your Contact Email Address]. We may require you to verify your identity before processing your request.
7. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will post any changes on our website and update the effective date above. Your continued use of our website after the effective date constitutes your acceptance of the revised privacy policy.
9. Contact Us
If you have any questions or concerns about this privacy policy, please contact us at:
[Your Company Name]
[Your Company Address]
[Your Contact Email Address]
[Your Phone Number]
